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PAYMENT & CANCELLATION POLICY

Marvelous Journeys & Safaries is a trading name of Regal Vacations The holidays are operated by Regal Vacations which is a fully licensed travel agent.

THE CONTRACT

The holiday contract is made by Regal Vacations with the person who signs the booking form, even though payments may be made by others, and every person signing the booking form is fully responsible for the holiday contract. This contract is made under the terms of these booking conditions which are governed by the laws of India and both parties agree to submit to the jurisdiction of Jaipur Court at all times.
Where a third party or other Tour Operator is used, their Terms and Conditions supersede the ones set out below and the client is bound by those.
Your holiday contract with Regal Vacations includes:

  • Booking terms and conditions

The relevant information in the brochure. Any changes to the particulars given in the brochure or website will be set out in the itinerary or advised in writing. Regal Vacations checks to ensure that the descriptions, information and opinions given in brochures or website used by Regal Vacations concerning the airlines, hotels, facilities and suppliers are correct, and based on the latest information available at the time of publishing. However, because brochures are necessarily prepared some time in advance, such matters may change by the time you are ready to book your holiday. You holiday contract is made on the basis of the changes notified in the itinerary or in writing.

  • The booking form

This will provide Regal Vacations with information needed to make the holiday arrangements. Although Regal Vacations always informs suppliers of your special requests and does what it can to encourage suppliers to accommodate them, it is the suppliers who control whether the request is met and Regal Vacations cannot guarantee this.

  • The invoice

The itinerary. If the service is dependent on participation by a minimum number of people the service may be cancelled by Regal Vacations in writing within the period indicated in the itinerary without compensation if the minimum take-up is not achieved and if the service has been paid for then the sum paid will be refunded by Regal Vacations.

  • Please check the details on the itinerary and invoice when you get them.
    They set out the details of the holiday Regal Vacations believes you have booked. If you think there is an error you should contact Regal Vacations immediately. Changes can only be made by the persons signing the booking form or by someone they authorize in writing.

If for any reason the company does not accept your booking, your deposit will be returned.

THE PRICE GUARANTEE

After a Confirmation Invoice has been issued, the price of your holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. Regal Vacations guarantees that up until 30 days before your departure date the price of your holiday will not be subject to surcharges except for:

  • Variations in transportation costs, including the cost of the fuel
  • Variations in duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports
  • The exchange rates applied to the holiday booking

Should above price variations result in the cost of your holiday going up:

  • Regal Vacations will absorb and you will not be charged for any increase equal to up to 2% on your holiday price (that is, you will only have to pay the increase over and above 2% of the holiday price)
  • If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to Regal Vacations and any amendment charges previously incurred.

Regal Vacations will not give any breakdowns whatsoever of the price of the holiday. The relevant exchange rate for each individual tour will be quoted upon request.

THE PAYMENT SCHEDULE

There will be no binding contract for your holiday until Regal Vacations has received a signed booking form and/or payment of the deposit/sum required.
If you are booking within 30 days of the departure date, then full payment is required from you at the time of booking.
If you are booking more than 30 days before the departure date, then you need only pay the deposit shown on the invoice at the time of booking, and you must pay the balance at least 6 weeks prior to departure. Regal Vacations will send a reminder approximately 8 weeks before the departure date.
If you are booking a holiday for the peak period (December 15 to January 15) you may required to pay the full amount. This will depend on the terms and conditions of the supplier.

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY YOU

A change must be requested in writing by the person who signed the booking form. Regal Vacations will assist you if you wish to make changes to your booked holiday but cannot guarantee that relevant suppliers will agree to your changes. Regal Vacations reserves the right to charge an additional premium of 50 USD in the event of changes to the itinerary once you are traveling or change a confirmed booking, and you will also have to pay the costs associated with the change. Please note that the administration charges are payable whether or not Regal Vacations is successful in making the change.
If you or any person on the holiday is prevented from traveling, Regal Vacations will agree to that person's booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint and several liability for full payment of the price and Regal Vacations charge for confirming the transfer and any additional costs arising from the transfer. Regal Vacations must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY US

It is unlikely that Regal Vacations will have to change your booking but holiday arrangements are made many months in advance and Regal Vacations is dependent upon a number of essential suppliers. Regal Vacations therefore reserves the right to do so. In some instances travel schedules or holiday services can be changed, delayed or cancelled because of circumstances outside our control. This can cause you to miss travel connections, cause disappointment and impose further costs which Regal Vacations reserves the right to charge to you. When Regal Vacations makes a significant change to an essential term of the holiday contract before departure then Regal Vacations will notify you as soon as possible.
If after departure Regal Vacations is unable to provide a significant proportion of the services it had agreed to provide as part of the holiday contract, we will notify you as soon as possible and do our best to make suitable alternative arrangements at no extra cost to you. If Regal Vacations cannot do so or you refuse to accept these for good reasons, Regal Vacations will agree to refund you appropriately. Regal Vacations will, if appropriate, also pay you compensation.

CANCELLATIONS BY YOU

All cancellations must be advised in writing and will take effect the day we receive it.
Regal Vacations voluntarily returns all recoverable costs for cancellations. Regal Vacations will be entitled to retain part of the payment made by you as compensation for the work that has been put into preparing the itinerary. The compensation amount will differ according to whether the holiday period is during peak times or off-peak times in accordance with the tables below.Refund will be process through the same online mode in 10 to 15 working days.
Off-peak period .


Period between notification of cancellation and departure date

Amount of cancellation charge

More than 60 days

250 USD per person or the deposit (whichever is lower), all recoverable cost will be refunded.

Less than 60 days

The higher of the deposit paid or the relevant sum as below:

45-30 days

Up to 40% of the holiday price

30-21 days

Up to 60% of the holiday price

21-0 days

Up to 100% of the holiday price

Peak period (December 15 to January 15)


Period between notification of cancellation and departure date

Amount of cancellation charge

More than 60 days

350 USD per person or the deposit (whichever is lower), all recoverable cost will be refunded.

Less than 60 days

The higher of the deposit paid or the relevant sum as below:

60-45 days

Up to 75% of the holiday price plus

45-0 days

Up to 100% of the holiday price plus

CANCELLATIONS BY US

Regal Vacations  will notify you as quickly as possible of any cancellation.
Regal Vacations may cancel the holiday if you do not pay the balance of the price on time and Regal Vacations may retain the deposit you have paid.
In the event of cancellation by Regal Vacations you will be entitled to either:

  • have a full refund; or
  • accept a substitute alternative from Regal Vacations of equivalent or closely similar standard and price, if one is available; or
  • chose a substitute alternative of a lower standard to the travel arrangements booked together with a refund of the difference in price.

Regal Vacations will also, if appropriate, pay you compensation.